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Return & Refund Policy: How, Who, and When One Can Claim?

Welcome to Sexie Lingerie's Return and Refund Policy page. We are committed to providing our customers with high-quality products and excellent customer service. However, due to the nature of the lingerie business, we can only accept returns in limited circumstances.

Returns

We accept returns only in the case of order defects, such as a manufacturing defect or damage during shipping. If you receive a defective product, please get in touch with us within 7 days of delivery to request a return. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Refunds

If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping Costs

We will reimburse you for any shipping costs incurred in returning a defective product. However, we cannot refund the original shipping cost of the product.

Exchanges

We do not offer exchanges at this time. If you wish to exchange a product, you must first return the original product and then place a new order.

Non-Returnable Items

Due to the intimate nature of our products, we cannot accept returns or exchanges on panties, thongs, hosiery, or any items that are worn on or near the genital area. We also cannot accept returns or exchanges on any products that have been used, washed, or altered in any way.

How to Request a Return

To request a return, please get in touch with our customer service team at returns@sexielingerie.co.uk or through our contact us page. Please provide your order number and a description of the defect. We will provide you with instructions on how to proceed with the return.

Inspection and Processing of Returns

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item meets our criteria, we will process the refund. We will contact you to discuss the issue if the item needs to meet our criteria.

Changes to Our Return Policy

We reserve the right to modify our Return and Refund Policy anytime. Any changes will be posted on this page.

If you have any questions or concerns about our Return and Refund Policy, please get in touch with us at returns@sexielingerie.co.uk or drop us a text message at +447460708946

For more information, please review our privacy policy and terms of service page or get in touch with us using the form available on contact us page.