Home > Shipping Policy

Fast & Discreet Lingerie Shipping - Shipping Policy & Rates

At Sexie Lingerie, we understand the importance of receiving your order promptly, which is why we strive to dispatch all orders within 24 hours of purchase. Our warehouse is located in Kingston upon Hull, United Kingdom, and we use Royal Mail, DHL, Fedex, and DPD as our main couriers for domestic and international shipping.

UK Shipping

All UK orders are shipped from our warehouse in Kingston upon Hull, United Kingdom. We offer three shipping options for UK orders:

Please note that the same-day delivery option is only available in the UK. We use Royal Mail and DHL as our main couriers for UK orders.

International Shipping

We currently ship to 80+ countries worldwide from our UK warehouse. Royal Mail, FedEx, and DPD are our couriers for international orders.

Royal Mail International Tracked and Signed for Service is our default international shipping option. The prices for Royal Mail services are as follows:

Please note that the above prices are subject to change based on the weight of your order and the destination country. An accurate shipping price will be provided at checkout if you choose Royal Mail as your shipping option.

We can also send orders to Europe with DPD and the rest of the world with FedEx. However, the prices for these courier services vary based on weight and destination. An accurate price will be provided at the checkout stage.

International Delivery Lead Times

The estimated delivery lead times for our international shipping options are as follows:

Please note that the delivery times are estimated and may vary depending on the destination country's customs regulations, local postal service, and other factors outside our control.

Customs and Import Duties

Please be aware that international orders may be subject to customs and import duties levied by the destination country's government. Paying these duties is the recipient's responsibility, and we have no control over these charges. We advise contacting your local customs office for more information before placing an order.

Missing or Delayed Deliveries

Please get in touch with our customer service team if you have not received your order within the estimated delivery lead time. We will investigate the matter with our courier and keep you updated on the status of your delivery.

In the event of a lost or damaged shipment, we will work with our courier to resolve the issue and either replace the items or issue a refund, depending on the circumstances.

Contact Us

If you have any questions or concerns about our shipping policy, don't hesitate to get in touch with our customer service team at support@sexielingerie.co.uk or text us at +447460708946. We are always happy to help.

More FAQs

1. What are the shipping options for Sexie Lingerie orders within the UK?

We offer three shipping options for UK orders: 48-hour Tracked for £5.99, 24-hour Tracked for £9.99, and Same Day Delivery for £12.99 (if ordered before 1 PM GMT +1 on working days).

Note: Sometimes orders may be delayed to weekends or customs issues (if international).

2. Will my order be shipped in discreet packaging?

Yes, we understand the importance of discretion, and all orders are shipped in plain packaging without any indication of the contents.

3. Are there any customs or import duties for international orders?

Yes, international orders may be subject to customs and import duties levied by the destination country's government, and paying these duties is the recipient's responsibility.

4. Can I track my order?

Yes, all our shipping options come with tracking information. Once your order is dispatched from our warehouse, we will provide the tracking number and instructions for tracking your order over the mail.

5. Can I request additional packaging or labelling?

Unfortunately, we are unable to accommodate requests for additional packaging or labelling as it may compromise the discretion of the packaging.

6. What are the requirements for Same Day Delivery within the UK?

To qualify for the Same Day Delivery, orders must be placed before 1 PM GMT +1 on a working day (Monday - Friday).

7. What is your Return Policy?

We accept returns only in case of order defect within 7 days of receipt of your order, provided that the items are in their original condition and packaging, with tags attached. Please refer to our Return Policy for more detail..

8. Is the Same Day Delivery available for international orders?

No, the Same Day Delivery is only available for orders within the UK.